ITIL-4-FOUNDATION PDF DEMO DOWNLOAD, ITIL-4-FOUNDATION PASSGUIDE

ITIL-4-Foundation Pdf Demo Download, ITIL-4-Foundation Passguide

ITIL-4-Foundation Pdf Demo Download, ITIL-4-Foundation Passguide

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Tags: ITIL-4-Foundation Pdf Demo Download, ITIL-4-Foundation Passguide, ITIL-4-Foundation Valid Exam Objectives, Valid ITIL-4-Foundation Test Sample, ITIL-4-Foundation Study Guide

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ITIL-4-Foundation Passguide - ITIL-4-Foundation Valid Exam Objectives

At VCE4Dumps, we strive hard to offer a comprehensive ITIL 4 Foundation Exam (ITIL-4-Foundation) exam questions preparation material bundle pack. The product available at VCE4Dumps includes ITIL 4 Foundation Exam (ITIL-4-Foundation) real dumps pdf and mock tests (desktop and web-based). Practice exams give an experience of taking the ITIL 4 Foundation Exam (ITIL-4-Foundation) actual exam.

ITIL 4 Foundation certification exam is an essential certification for IT professionals who want to learn about the latest version of the ITIL framework and its practical application in IT service management. It is a globally recognized certification that can improve job prospects and demonstrate a commitment to continuous learning and professional development. With its vendor-neutral approach and comprehensive coverage of essential ITIL concepts, the ITIL 4 Foundation certification is an excellent starting point for anyone interested in IT service management.

ITIL 4 Foundation Exam Sample Questions (Q59-Q64):

NEW QUESTION # 59
Which is the MOST LIKELY way of resolving major incidents?

  • A. A support team following detailed procedures for investigating the incident
  • B. Users establishing a resolution using serf-help
  • C. The service desk identifying the cause and a resolution
  • D. A temporary team working together to identity a resolution

Answer: D

Explanation:
The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1. A major incident is an incident that has a significant impact or urgency for the business and requires a high level of coordination and resources to resolve2. The most likely way of resolving major incidents is by forming a temporary team working together to identify a resolution, such as a major incident team or a swarming team3. The other statements are not true because:
Users establishing a resolution using self-help: Self-help is an option for users to resolve their own incidents with minimal or no assistance from the service provider, but it is not suitable for major incidents that require urgent and expert attention3.
The service desk identifying the cause and a resolution: The service desk is responsible for logging, categorizing, prioritizing, and escalating incidents, but it may not have the skills or authority to identify the cause and a resolution for major incidents that involve multiple teams or suppliers3.
A support team following detailed procedures for investigating the incident: A support team may follow detailed procedures for investigating the incident, but it may not be able to resolve major incidents that require cross-functional collaboration or escalation3. Reference: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page 32; ITIL 4 Practice Guide: Incident Management, page 8.


NEW QUESTION # 60
Which service request management decisions require that policies are established'?

  • A. Deciding when workarounds should be used
  • B. Deciding how degradations of service are resolved
  • C. Deciding which service requests require approval
  • D. Deciding how to handle service requests where the steps are unknown

Answer: C


NEW QUESTION # 61
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

  • A. Incident management
  • B. Change enablement
  • C. Service level management
  • D. Service request management

Answer: C

Explanation:
https://www.bmc.com/blogs/itil-service-level-management/


NEW QUESTION # 62
Which is described by the 'organizations and people' dimension of service management?

  • A. Inputs and outputs
  • B. Workflows and controls
  • C. Contracts and agreements
  • D. Communication and collaboration

Answer: D

Explanation:
Explanation
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20d


NEW QUESTION # 63
What is an IT asset?

  • A. A request from a user mat initiates a service action
  • B. Any financially valuable component that can contribute to delivery of an IT product or service
  • C. The removal of anything that could have a direct or indirect effect on services
  • D. Any component that needs to be managed in order to deliver a service

Answer: B


NEW QUESTION # 64
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